I bought a TV last August from the Croydon branch on being assured that I could connect my ancient Humax recorder and DVD player to it. They would need adaptors and connect to a splitter which was also connected to the aerial. It sounded like a good plan, but it took a long time for the splitter to arrive and for the peripherals to be connected, and then the TV wasn’t turned on to show how they would be accessed. Later, I was abruptly informed by a member of staff that my Humax wouldn’t work and my recordings would be destroyed! He took its adaptor off and left. So I bought a modern Humax, which offers more features. The two devices were finally connected on 20th November by the manager who apologised for the delays and gave me a tutorial on how to access and use them. Overall, I am happy now with the service, Most of the staff are helpful and well trained. I will be buying a sound bar from the company soon.