Appalling company, we would never buy from them again. They attempted to charge for delivery whereas the television was advertised as "FREE" delivery. The actual delivery was problematic throughout, the drivers were rude, unfriendly and in so much of a rush they damaged the staircase wall. Richer Sounds excuse was that deliveries times are scheduled and they don't have the time to be polite and careful in customers properties. They refused to compensate us for the damaged wallpaper say that the wall looked like bare plaster even though we are disabled pensioners incapable of doing any DIY. After much argument Richer Sounds reluctantly agreed to refund the incorrect delivery charge, adding that we could buy a tin of paint with the refund. Their moto is ""We genuinely want you to be a customer for life". Well they failed miserably in our case.