I normally only leave reviews when I've had a bad experience, but I felt compelled to leave a positive review this time because I had such a good experience with Richer Sounds. To begin with, I purchased a TV from Currys, and it arrived with a broken screen. Philips TVs aren't well packaged, so that is probably no fault of their own. I went through an ordeal with them to arrange a replacement, having to contact their support 8 times before being told it would take more than a week. I decided I didn't want to give the company my money, so I requested a refund and decided to give Richer Sounds a try. I bought the same TV for a slightly lower price. The TV arrived the next day, but once again, the screen was broken. I called Richer Sounds and spoke with Amy, who is based in the United Kingdom. She fixed my problem in minutes and delivered my new replacement TV the next day. The new television has arrived, and it is perfect. I couldn't be more pleased with the service I received. It was so refreshing to speak with an agent who is actually helpful and courteous. I own a design firm and always buy my technology from Currys, but from now on I'll only use Richer Sounds.