What a terrific firm! Everything handled with courteous efficiency throughout. Their surveyor, Kevin R, arrived in good time and performed his inspection with options reviewed afterwards. A few days later, we were presented with the findings in a simple and easily understood report, with scope of work clearly defined. Reasonable costs were agreed, Job booked in and coordinated by very helpful lady (Donna A). Two operators booked to perform the works today. Ian S and Nick C arrived sharp, in a branded, Modern, well equipped vehicle which carried everything they needed, including their specialist equipment and clothing. They introduced themselves properly (perhaps a small thing, but so many tradesmen do not!) then familiarised themselves with the work areas. They instructed us on what they would be doing and the safety measures that must be observed during and for a time after the works, including any special measures to be taken with our Dogs. Excellent - felt very confident that we were in safe and professional hands. Carpet and stairs protected in case of dirty feet and work carried out without fuss or drama. Good communication as progress was made from one area to another and all work areas cleaned and made tidy after completion. Would not have known they were there. Only 5 star treatment is deserving of 5 star recommendation and this it. Richardson and Starling are at the top of their game and more people should know it.