Reynolds Blinds in Newbury are amateur hour at its finest. This is compounded by poor workmanship; shoddy fitting; total disinterest in customer problems and incompetence on a scale which is hard to believe. The woman in the shop is clueless and incapable of ordering the number of blinds paid for; whoever made the blinds wasted meters of material which I then had to replace at extra cost. When they were eventually fitted they were truly shocking. I sent an e-mail to Nick Richens, who is allegedly in charge, on 17th October last year to discuss the problems, he never called back. Clearly neither he, nor Reynolds Blinds, have any interest in customer service. I refused to pay the balance due in the hope something would be done, needless to say nothing happened. I also delayed writing a review in the naïve hope the mistakes would be rectified. The errors are as follows: - Smaller hall blind stitching already coming apart; - Loose threads on the blinds; - Extremely poor fitting, blinds do not hang properly; - Are not central to the windows; - One of the blinds can be moved sideways, surely they should be static; - Cleats the wrong colour – they should be clear plastic; - Installed cleats all at different heights from the window sills; - They are not straight and plaster has been chipped out of walls; - Red rawl plugs clearly visible; - The pulley strings are all different lengths and one is missing the end. How Reynolds Blinds stays in business is beyond me. Their ineptitude and disinterest is staggering.