I bought my 1st banner 12/3/22. It arrived damaged. Before a replacement could be sent, I had to wait to hear back from customer service, do what was asked (send a handful of videos and photos for proof) and eventually, a replacement was sent. The 2nd one lasted for one use, and immediately broke. So, I had to again, take pictures and send proof and a third one was sent sometime in April. I was out of town most of April and May, so, I didn't really get to use it until June. It has worked up until yesterday, when not only did the stand itself break, but the pieces on the side of banner that you pull out of the stand? Those pieces fell off upon the 1st or 2nd use but somehow was still able to work until last night, the banner slid straight down into the stand and it is IMPOSSIBLE to pull out/up. Therefore, making it completely unusable, therefore forcing me to purchase another banner, which, I'm about to do. This will be the last time I use this company and plan on leaving a public, negative review if it breaks again. Honestly, I can't recall but I may even be on a fourth banner, not third. Every banner has arrived damaged or broken within 1-2 uses. The current one has lasted 3 months. So, this is either my fourth or fifth banner in under nine months. The cases are super cheap and also break almost instantly. The zippers are extremely poor quality. I love the stand, and customer service has been very kind, which is why I continue to come back, but this is the last time. If it breaks again, I can't use the company anymore and that's gonna be a bummer! I'm hopeful, though! :)