Initial and ongoing contact acceptable and not intrusive. Helpful advice received and pointers given. Final product offered and accepted seems the best available to me, I have not found better. Only thing I am not too happy about is that Kay said two or more times that I was not paying you anything and that you would get your fee from Canada Life. I knew that one way and another whatever commission you received would come from my investment sum, but not so obviously. Canada Life made it quite plain in their investment summary that your £1200+ fee came from my money. Do not like that.