Booked a repair on Tuesday for the engineer to visit to repair a 4 year old Candy washing machine on the Thursday. Initially I was impressed, got a text with the engineers details so messaged him and he called back. Described the issue and he advised that a new drum was needed and he would order one in. He didn’t turn up, contact me of respond to my call on the scheduled visit day. He didn’t answer his phone on the Friday so I called the head office. Admin staff said there were no parts on order. Today (Monday) I found out that my machine was not economical to repair so they won’t be doing any work and I will be refunded. Had the engineer done as promised and tried to order the part on Tuesday I would have been able to order my new machine 6 days earlier. Not impressed!