We booked a repair for our washer drier and paid our fixed cost of £129.00. There would be a wait of 4 days which we thought was quite acceptable. The repair man came on the day booked, a Thursday, and identified the problem and advised that the machine required a couple of parts, a sensor and harness. These would be ordered by the admin girls. After hearing nothing for a few days, I phoned on the following Tuesday for an update, and spoke to 3 ladies, Sinnita, Dee and Eileen. I had different stories; the engineer was to order it, it could take 28 days, not in the Uk, and it had been ordered!! I asked to speak to the manager who advised he would investigate and come back to me, he never did. Now the part that was required was available in the Uk from AEG, I offered to buy this myself, I just needed to get the go ahead, but it never came. On the Weds I asked for another update, it had been ordered and was to come from Germany, great news, next day delivery. I called again, and the following Monday was told that it was with DHL, but lost. Enough was enough, Eileen tried her hardest but that was it, I requested a full refund and got it a few days later. Would I use this company again? What do you think?