Think twice about using this company. And certainly do your research BEFORE you even think about paying them. I wish I did. I’d like to think I’m pretty level headed and I totally accept that business is business. But this company literally operate like robots. There’s no human compassion. We moved and our cooker was moved as a part of that process. Unbeknown or us when it’s been disconnected and re wired it automatically defaults to take out the main oven until the clock is reset. We assumed that the oven must have broken during transit, so not knowing what was wrong we tried this company. Seemed ok and we payed the money. 2 engineers came. One with a new element. He said the original was still ok so said it could be a switch. Which they would have to order and someone else would come back. A few days later another engineer came. Nice chap who within 30 seconds said “I’m Sorry about this, but basically the problem is - the clock needs resetting There’s never been anything wrong with the oven all Along. Now I know “we should’ve known better” and 100 % accept that we called on a service to repair something. So I contacted them To see if they would be able to offer a part refund as no actual Repairs have ever been done. Honestly, it’s like talking to a robot. I’m Not asking for a refund but £200 to set a clock !!!! We’ve been a bit silly not realising the clock was the reason. But this company will certainly not see any common sense. I wish I’d read some of these other reviews first. Hopefully this will make someone else think twice. Do NOT use this company.