Here is a copy of an email that I have just sent to Reliantdirect which should explain some of the problems with this company. Dear Dave, I understand from the message you left on my phone on Friday that you still have not refunded my money. At the time of ordering I was promised an email confirming the order. This was never sent. Before ordering I was assured that the goods could be supplied on 14th July. They were not. I was promised a delivery update on 14th July. This never happened. I was promised a refund on 17th July. This never happened. You can not expect my custom when nothing that has been promised has been delivered. This is the third request for a refund. Refund my money ASAP. Yours Sincerely. Mark Breese