Richard is a great help. Always responds and chases things up. The sofa itself (Ashley manor) is a little firmer than I'd like. This is a problem when buying over the net, we don't try them out. The quality however, stitching etc is really top marks. Beautifully made. Delivery was very late and wasn't finished here till around 10-30pm or later. I was told at 4-45pm by the delivery office they were 20 mins away. Apparently I was supposed to be told of delay but that did not happen and left me extremely anxious and stressed over the next few hours what was happening. That could have been avoided by simply telling me the truth rather than what I feel to be a lie before her knocking off time. The delivery guys were brilliant and thank god they were willing to still deliver so late on for me. Appreciated after the stress caused earlier. BUT after all the stress of last night I will reiterate the suite is beautifully made and I'm quite impressed with it. Thank you Richard and delivery guys.