Phoned up to order a set of headphones and had no problems of understanding the salesperson, but she seems to not be unable to distinguish a three from an eight even though the two numbers are completely different sounds. I understand that I have a Geordie accent but it is unacceptable that I have to repeat myself numerous times. It got to a point where I was saying the numbers out in long hand such as six thousand three hundred and thirty one and she still repeats back a number 8. It got to a stage I was counting up from 1 to 10 and emphasising the number 3 loudly and she still repeated back 8. Not acceptable.