This company is a joke! As per there terms I sent over a request for pre-approval for surgery, 7 months on and still no surgery! Can't get a straight answer from anyone in customer services, half the time they pretend the line isn't clear so they can evade the conversation. Their data protection is non existent- one day they talked to me at length about my private medical details without even asking my name! I feel completely defeated trying to get any help from them; I'm sat here unable to live a normal life waiting not just for a pre-approval claim but also to another non related claim to be processed (which has now been over 2 months!) I am truly regretful I put my faith in this company!