The only delivery option available for the seal we required was ‘next day courier’ at a cost of £26.38 plus VAT. Admittedly the weather was wild but there was alternate routes in place on A90 for 48 hrs before a contra flow was operational. As we had not received the delivery we contacted Reddiseal after 5 days to be told they would contact the courier for an update but we heard nothing till the delivery driver arrived with a very battered package - SEVEN DAYS LATE!!! Again we contacted Reddiseal who very quickly shrugged their shoulders and blamed the couriers for the delay and the state of the delivery. I reminded them that our contact was with them was for ‘safe next day delivery’. Eventually after much debate Reddiseal said they would refund the delivery charges. We waited three and a half weeks and no funds were returned to our bank account so we wrote and requested an update as to when this money would be received. A reply was received to say they would look into it now but they had a large backlog and asked that we bear with them. Another 10 days on and still no refund! ! ! Goods appear to be fine but customer service is severely lacking.