Poor Service. Too automated. I won't buy this again. Read before you do. Delivering a basic level of customer support is not difficult however Red Letter days appear to make it so. 1. No support email address available after purchase 2. Chat window that doesn't offer chat. It ALWAYS funnels you to FAQ so there is no support outside of their prescribed topics. 3. No telephone or email postal address. (Apparently all staff work remotely and there is seemingly no mechanism for such support challenges in 2023?) All very standard evasive customer support tactics when a company attempts to maximise their sales automation whilst trying hard to limit their exposure to refunds or other after sales issues that inevitably occur. I haven't given this gift yet. I can only hope redemption issues describes on this page are rare. Had I know Red Letter days was one of THESE kinds of companies I would have steered clear. Hopefully you can make a value judgment yourself based on these customer service facts. Side note: They claim to have received "Service Mark accreditation from The Institute of Customer Service". I'm honestly not sure how that can be the case and I have forwarded my experience to "The Institute of Customer Service".