"I feel really let down after having received several deadlines all of which have passed. Home buying is a nerve wrecking activity and I had sleepless nights waiting for what might be in the review. This is not helped by the sample report clearly shows the potentially extremely negative feedback that can be given on a property. My sense is that surveyors like to book surveys quickly, take the cash and then take a long time to write reports. I have to say that Natasha and Cristina have been friendly on the phone but it does not help if you set timelines which set expectations if they are not met. As someone who is not intending to use the homebuyer report to reduce the asking price all I wanted was an idea of whether it is possible to go ahead with the purchase and potentially prioritise areas of work. If they had told me it would take 10 days that would have been fine but now I am just worried about the outcome. I am being chased to pay for searches which are non-refundable and worry that they will be a waste of money if the report is negative. All quite annoying. It makes you wonder why people are so negative about new builts. Our first purchase was a new built and I take any crack in the paint and the odd imperfection to the stress of selling and buying on the open market."