I have made two orders. The first was simple for the Stompgrip and I was very impressed with the website and service. The second was for rearsets and the presales advice has not been matched by the service I have received since. There are no fitting instructions for the bespoke part, the photo example I have since been sent shows a push rather than pull configuration and when I sought advice I have been told that other people have figured it out. The parts remain in the box as I have not yet found the time to figure it out myself. It appears to require the removal of the sprocket cover and purchase of a new Quickshifter at this stage. This is contrary to advice prior to purchase. I feel an expert may have more success dealing with the team but, as I told them at the time of ordering, I am not one.