Buying a bed has been a difficult task as there are so many bad reviews on nearly every site visited, This manufacturer is no exception and has a lot of negative reviews, people's expectations are so high and they seem to want the highest quality at the lowest price, in reality there are always trade offs to be made and to be fair the bed purchased is an okay middle of the range bed, it's not the best bed in the world, but it nice bed that does the job, It's for our grandaughter who lives with us, she's more than happy, so if she's happy with it, then so are we. Delivery- This was fast / good conversation Communication / this was good as we had a slight quiery regarding a quality issue with the bed and had a positive response to our email and quickly came to a resolution. So happy with the bed over all, mattress is nice, thick and looks comfortable,