Made an order for fire place package. Couldn’t fulfill first order so this was amended by phone. Received no email confirmation of revised order that showed as costing less on the website. Made five communications - messages and calls requesting a breakdown of the revised order showing costs. Nothing received so far. Delivery was claimed to be 7-14 days. It’s now approaching a month. I had a call to say items should arrive to warehouse on 22nd. So I’m hoping for delivery soon after then. Dissatisfied with poor communication, lack of openness regarding costs and delayed delivery. Certainly wouldn’t use this company again. Service is unacceptable.