This is the worst company I have ever purchased from! I have spent over 4 months trying to get a replacement bed frame sent out to me while I had to sleep on a dipped bed which caused further damadge to my mattress and my back. I slept one night on my new bed and the steel frame had begin to bend. Then after a great struggle of back and forth emails and constant phone calls they finally agreed to send me a new bed frame. I had to pay for packaging and delivery of their own manufacturing fault. After I received my replacement bed frame the same frame had bent yet again after one nights sleep, the steel of the bed frame was made up of cheap and flimsy materials and caused me to once again unscrew and dissemble my whole bed. Then after a further more couple of MONTHS of constant deliberation and argument the company had told me that they don't do the previous bed frame anymore as it was no good and offered me a new frame which has only just come last week. So I need to wait and see if it holds out otherwise I will be back again on hold on the customer service waiting line. The customer service center is an absolute joke and offer no support and good luck if you have to deal with Rebecca. However there is one good employee who dealt with my case and kept me in the loop after I was constantly promised that my bed frame would come every week and his name was Aftab Hussain; very helpful and probably the only good thing about this company