Having been new at moving abroad and all that it entails, we were initially re-assured by Matthew Winter's attitude which was extremely helpful. Unfortunately, our shipment did not go on the day anticipated (we still don't know why) and from there things deteriorated. We were emailing and phoning the company regularly to try and get updates as to where our goods were. Unfortunately, the phone went to voicemail and emails went unanswered. At this point we became very alarmed. There was effectively nothing we could do. Our goods did turn up (a week late) but it was the lack of communication more than anything that we found frustrating/annoying/upsetting. I would not use this company again and would not recommend. Use someone who communicates with you AFTER you have paid their bill!