I WOULD NOT DEAL WITH RANSOME SPARES EVER AGAIN I ordered some cooker spares on line, which were in stock. I hadn't received an email after 5 days that the parts had been despatched ( they promise an e-mail after 2 days) Tried to contact one of the 3 phone numbers given on their web site 1 is never seems to be answered other 2 tell you to go on line. When you go online there is no e-mail address that gets you to Ransomes. You have to give all your details to another communications company who hopefully pass on your problem. In my case the part that was in stock on line, but apparently never was in stock. So some third party deals in a fashion with customer complaints. There appears to be NO contact available with Ransomes. So they are not able to rectify their own problems it seems. Poor customer care I WOULD NOT DEAL WITH THEM AGAIN