I ordered a pair of Madeline (Mary-Jane style) shoes in ivory satin, but made of a dyeable material. I intentionally purchased these shoes to be dyed as my own dress is pure white. I received the shoes in good time (I ordered them 8 months before my wedding) but I couldn't get the shoes dyed until I had a 5cmx5cm square of material from my dress, and I couldn't get this until 9 weeks before my wedding as the alterationist didn't want to cut anything until 10 weeks before the wedding. After getting the sample piece, I sent it off with my shoes in the dye-pack postage bag. After a few days I had a voicemail, and then an email, to say that they were unable to dye my shoes the colour of my dress as they cannot dye the shoes lighter than the original colour of the shoe unless they bleached it, which would ruin the texture of the shoe. I was in complete shock, as nowhere on their website had they said this would be an issue. I bought the shoes as they were of a dyeable material, and I thought that since they had such a limited selection of white shoes on their website they were able to make up for this by dying ivory shoes instead. I bought a pair of Abbie shoes in white satin while my Madeline's were returned to me undyed. When the Abbie shoes arrived I was again disappointed as they looked closer to ivory than the white of my dress (I know that different materials make white look different, but I was still disappointed). I returned the Abbie shoes, which I had to pay for postage myself, as they do not include prepaid postage in their returns form, and it cost me £8 as they recommended it was sent as tracked delivery, and I didn't want to risk the loss of the shoes! Meanwhile I was able to take my shoe to a dye specialist 1 hour away from where I live and they had no trouble dyeing my shoe to the bright white colour of my dress from the ivory that it started as, without bleach. I cannot understand how an independant shoe specialist was able to dye my shoes but Rainbow Club themselves could not.