I purchased a handbag while on my last day in Las Vegas. When I arrived home, I noticed that one of the leather loops to hold the strap in place was broken. I contacted Ridley. They directed me back to the store. I explained that I’m in Canada and purchased in Vegas. So, they agreed to send me the part. I had to follow up weeks later before it was sent. They sent a metal loop. I emailed again with more photos and then they sent me a leather loop…but one that is too small for my purse. I sent yet more photos. No response. I followed up with two more emails. No response. So, I’m left with a bag with a strap missing.