Late this evening, I contacted R3, via their enquiry form, as I had accidentally deleted my partners documents while trying to sort out a space problem on his Microsoft Surface! Andy was absolutely brilliant - gave me online help and guidance, recovered the deleted files (not very much data, but one or two important documents which were not backed up anywhere) I would recommend R3 to anyone. Talked in a language that non technical people can understand. Very reassuring to know there are online trustworthy firms like R3. Cost was as expected, in fact less than expected. Very good result.