I can only say that the service I received from R3 Data Recovery was fantastic. They have an extremely calm professional approach rather than the hard sell take your money artists which I will explain first. I had previously sent my drive to another company Rapid Data Recovery who took my money up front, much more than they advertised, and after a week they declared it was impossibly to recover the data. They wanted to throw the disc out but I asked for it to returned which it was. The cover wasn't on the disc and there was a rattling sound coming from inside. I was not impressed. I contacted Andy Butler at R3 Data Recovery who offered to have a look. When they received the disc they reported they opened it up and found a loose screw in the platens and a fingerprint inside. This was not the clean room hotel I had been promised and this just confirmed that Rapid Data Recovery were a bunch of scam artists. NEVER USE RAPID DATA RECOVERY ( If there is a reference website I would be happy for this advice to be posted on) Back to R3 Data recovery. Their service was excellent. They kept me up to date. I was not in a hurry and they took their time to work on my disc when time was available. There task was more difficult because of the abuse the disc had received in the hands of the RDR bandits. Then I had the good news that they had managed to recover most of my family photos. What excellent news. The cost was more than I had expected but I felt my problem had been treated very professionally and I would recommend R3 DATA Recovery to anyone. I hope this of assistance when choosing who to use. Nick Atkins