Brilliant Service. We had a 15 year old device running windows XP suffer a HDD failure. This device was not previously known to exist by the IT dept, so it's failure blindsided us. We needed to be able to recreate the service that XP machine performed, however we had none of the physical media required to install software so we contacted R3 data for their data recovery services. We had hoped for a possible clone to be created of the disk, as that would provide the most straight forward resolution, however that was not possible due to damage already done to the platter. R3 data were up front about this. At no point did they ever promise all data could be recovered. They managed to recover a large majority of data, and provided us with that data on an encrypted drive which we could decrypt upon our payment to them being confirmed. Their response was prompt, their communication clear, and they were very accommodating of our needs. Hopefully we won't need to use any data recovery services again, but if we do, I would use R3 data and recommend them to anyone.