"My internal hard drive died last year. I was in the unfortunate position of having my backup (external hard drive) stop backing up previous to this and had been trying to sort that out when this happened. I had a few friends who work in IT try connecting to my internal drive via different computers/cables and the drive would start up but couldn't be 'seen'. I'd also tried connecting my external drive directly via SATA without luck either (though it hadn't been backing up for a while so wouldn't have had all of my files anyway). I tried other companies who were recommended to me to help me replace/configure the PCB on my internal HDD with no success (they were in the US/Canada so I had the PCBs sent via the post). I finally contacted R3 Data Recovery at the very end of last year. I had them pick up the problem internal HDD (with new PCB attached to it) along with a new empty hard drive I'd purchased and the original PCB. They had to carry out some hardware fixes on my drive and the original PCB and were then able to recover my files. I was incredibly relieved, as this was a fix I could not have done myself and I really wanted my files back. Completely worth the money as some of the files were irreplaceable - like photos with my Grandma before she passed away. R3 provided me with a log of the files recovered so I could look at filenames, etc before agreeing to pay. They also keep data backed up for 10 days so I could have contacted them if I had any issues once I had my drives back and could check the recovered files for myself. Would recommend as the no data, no fee deal means you shouldn't need to pay if they were unsuccessful with recovery and you provided your own new HDD to put the files onto. Some of the other companies I've read reviews of sound like a nightmare, so I felt better trusting R3 with my data."
Many thanks for taking the time to leave a review of R3 Data Recovery Leilani
Luckily the previous recovery attempts and donor parts used did not cause any in correctable damage.
The Original PCB was actually working fine - the ROM read and serial number checked against Drive sticker - ok
The replacement PCB had been programmed with a copy of the ROM from the original, but the motor chip was overheating after a few seconds, meaning the replacement PCB was damaged/Faulty from suspect short circuit.
We found the next issue was a HDD Lock FW bug (Lock - LED 0x0000CC)
This also was been resolved and the drive was imaged successfully with only minor damage to some files.
Recovery percentage = 99.21%
84453 files in 8576 folders. Total rec size: 60.14 (GB).
Sometimes the corrupted or damaged files are as a result of the failure, but also can have been already damaged during the many years of use from the drive which was had served for over 8 years.
Although the replacement SSD may not fail in the same way as a HDD it can fail, so do consider your backup routine and if possible use your own personal network drive, NAS and offsite cloud backup.
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Alice, Customer Support