"I am a fashion photographer and I was on location shooting in Italy when one of my hard drives with my current work got damaged. It was showing the catalogue and list of names of the folders but not showing any of the images inside those files but still showed that I had used 500 GB of storage. I tried it in any computer and MacBook (It is a mac hard drive) I could get my hands on. I then started to panic because the computer would freeze when I tried to open it and on some computers it wouldn't read the hard drive at all. In a crying panic frenzy I googled data recovery UK and found an emergency number for a man called Andy Butler at R3 Data Recovery who soon became my favourite person in the world.
I was ever so slightly hysterical on the phone and he managed to calm me down and got me to explain what had happened and explained that it was likely to be an issue with the signalling between the catalogue and the data itself. I wasn't due back in the UK for another 4 days and was trying to think of what I could do or how I could get the HDD to him before then. I decided to book an emergency flight home the next morning because I couldn't sit and do nothing, especially not knowing how serious the situation could be. I flew to London and got a train straight to Sheffield where I was met by Andy and his charming driver who took me straight to their lab where I promised not to cry or touch anything and sat in the corner hoping they could work their magic. They sent me off for a few hours and said they would call me hourly with an update. I have to state that I initially called him on a Saturday night in a mess emotionally and this was Monday morning so I was like most creative people I know, quite last minute but he made time for me.
He told me there was a problem with the heads of a hard drive (I gained a lot of knowledge of the ins and outs of data and hardware that day) and they were replacing them with other heads and coding to try and talk to the data. Long story short after a couple of tantrums, lots of tears, travelling over 2500 km Andy and his team of geniuses managed to rescue all of my images in one day and they were all in order and in the correct files (I have been told sometimes when rescuing data it can get mixed up and in the wrong order/ folder).
I put all my work and faith in his hands and he didn't let me down and was completely charming and wonderful from start to finish of my mini meltdown data lost and found experience. What a brilliant man. I am so happy I found R3 data recovery but in the nicest way possible I hope I won't have to see them again too soon and that my technology will all be ok and my backups won't fail!
It did cost me £1000 (because I needed 2 new hard drives and I needed it all doing in 1 day and most people allow 7-10 days) but you can't put a price on your career and other clients work and it was worth every penny. I am so very grateful that he went above and beyond to help me and was at the end of the phone with every question I had."