Never have I experienced a company that cared about the customer more than R3 Data Recovery. They have been helpful and friendly from the very first inquiry I made, everyone I talked to being that perfect blend of informative, understanding and helpful. I truly felt like everyone I talked to was giving me 100% of their time and effort and they wanted to fix the drive as much as I wanted it back. Any bad news they relayed was quickly followed up by potential solutions that they wanted to do. I had complete faith in everyone involved and I am eternally grateful that I chose R3 Data Recovery. I cannot recommend them enough if you have any kind of drive failure.