The data recovery element of the service was first class. You get what you pay for & they recovered 99.9% of my data & kept me informed all the way. I would use R3 again; they know what they are doing & did a great job. The reason I didn't give 5/5 is because of the poor courier service for the pickup & drop-off element. UPS failed to pick up my hard drive on two occasions from my work place. Now I work in an office in a hospital so it isn't the best place to find, however both myself & R3 Data gave specific instruction UPS to call me on my mobile once they had arrived, of which they failed to do on both occasions. Therefore I was forced to go to a UPS drop-off/pickup point after two failed attempts by UPS to pick up my hard drive. The delivery/return of my hard drive was where the real nightmare has occurred. As I work, I knew there was a big chance I wouldn't be in when the courier was likely to arrive, therefore I arranged for the courier (DPD) to deliver my hard drive at a drop-off/pickup store. I got the usual emails/text messages that my hard drive was available for collection from the store, I went to the store & the shopkeeper informed me there was no parcel for me, a driver dropped off two parcels earlier but they weren't for me & had already been collected by the appropriate person. Now with some investigation & a little running around, I managed to track down the person who had earlier collected these so called two parcels in the hope that one of them was mine & that it was just a mistake by the shopkeeper. The person was very helpful when I arrived & he knew straight away that the parcel he had wasn't meant for him. However what has happened is that DPD have put another person's label details over mine as I could see my details faintly on the label beneath. This has caused me all sorts of anxiety issues as you can imagine, my hard drive with all my personal data being in the possession of a stranger. DPD were not of much use either, I tried ringing their customer support office in hours but got no answer, emailed them but again, got no response even though its states on their website that they will respond within 90 minutes of each email received. R3 Data seriously need to review the courier service they use & the pickup/delivery mechanisms as the experience I have had are just not fit for purpose.