Ordered an iPad in December to arrive for Christmas. This was going to take longer than expected so cancelled and requested a refund, received 2 emails confirming this. The IPad still arrived. The company apologised and offered £10 off if I kept it. I had already purchased elsewhere and the iPad itself was faulty so sent back. Week went by and heared nothing, contacted them and they told me they hadn’t received the iPad. Emailed them the proof of posting and signature. They then told me there was a back log and confirmed I would receive the refund within 30 days. To date and many emails back and fire I am still waiting for my money. I’ve been told they changed card payment provider, emails sent were incorrect about any BACS transfer even though they asked for my bank details to do a back payment for the refund. All I can say is if this company owes you money, first step do a chargeback and secondly report them to trading standards. AVOID THIS THIEVING COMPANY