Ordered Class A 'Pristine' full package Iphone 7 on 7th April. Payment was taken on the 7th April as order was confirmed. On 16th April I asked when it would be dispatched. Promised 1-2 days. Emailed them again 23rd April. They promised it had been prioritised for dispatch. Another email asking for confirmation of dispatch or I will cancel order on the 24th. Another delaying tactic response saying it will be dispatched in 24-48 hours! 28th April another email saying it has been prioritised. I emailed them on 28th stating i had enough excuses and I cancelled order and requested refund. Sunday 29th confirmation that they had my cancellation request and it would be dealt with on Monday 30th. Surprise surprise nothing received. Emailed them this morning stating this is not acceptable. They emailed back confirming cancellation and the refund would be processed 10-14 working days!!!!!!! They have had the money since 7th April. That would be 6 weeks in total if they take as long as they promise. I have stated that this is not an acceptable timeline and that I am now this afternoon going to pursue through credit card issuer. I am also going to contact consumer advice and watchdog and perhaps i might also contact FCA re their CCL. Being perhaps cynical this company is overtrading and seemingly selling high value products they dont have then holding the funds as long as possible. There is no other conclusion to draw. My advice is DO NOT BUY product or service from this company.