Your service was good up until the day of the move. The truck arrived late, showing up with only the truck no trailer, as indicated in our arrangements. We were told by the driver that a second truck will be arriving to assist with the move. The second truck was only off loading in Midrand at that time and would only arrive after 15:00. The first load was packed and in order to make up for time lost, it was decided to off load the first load and to come back for the second load when the second truck was meant to arrive. The first load was off loaded and the second truck had still not arrived. The driver then decided to rather return to do the second trip himself. This was a good decision which. We were not very impressed with your service on the day.