Someone hit my car and caused £1000 damage. I sensed they wouldn't accept liability so I was referred to QDOS by a local garage. Very efficient process from QDOS meant that everything was taken care of. The person who hit my car denied liability and lied to say I hit their car! As it happened I had a video of the incident so their insurer eventually agreed to cover the full cost. I highly recommend QDOS but I recommend having strong evidence of liability before making a claim. They will act on your behalf without involving your insurer at all, assuming you have the evidence.