Feb 2022 – Pyramid fitters fitted carpet (already in my possession, not supplied by Pyramid) to entrance step and new nosing to the outside of front door step. Should also have fitted a metal strip inside the door, but didn’t. Outside nosing not originally meant to be on the job sheet. Summary: Shoddy and lacking in attention to detail (in my opinion). Disappointed customer. April 2022 – fitters returned to fit metal strip to the inside of door step. To do this they had to remove the carpet they fitted previously in February – then used most of the remainder of the carpet to repeat and redo the original job. As fitters left, I noticed a corner of the carpet was not glued down properly and just managed to call them back before they left the car park. Summary: Shoddy and lacking in attention to detail (in my opinion). Disappointed customer again. June 2022- fitters returned to refit metal strip as the one fitted in April came loose. As it came loose, I tripped over it, almost fell over but badly injured my foot instead. Summary: Shoddy workmanship caused my injury (in my opinion). Disappointed customer again. July 2022 – delivery driver (not a fitter!) was sent to fit a wider metal strip, as the one fitted in June came loose, yet again. Wider strip has since remained in place. Surely the professional fitters must have known the narrower metal strips were unfit for purpose? Anyway, there were a couple of other visits in between June and July to see what was actually required; horse, bolt and stable door sum this up. Summary: Shoddy and lacking in attention to detail (in my opinion). Disappointed customer, again. Door plate has remained in situ since July, hurrah! Apart from the delivery driver, no member of staff visiting my property apologised in any way for any of the utter shambolic debacle of events, everyone blamed another department, lack of communication, etc. Turns out that I’m quite possibly and probably (in my perceived opinion) just an irrelevant, if disappointed, customer. August 2022, Pyramid now want paying for their shoddy work and service. Over £80 “to supply and fit new nosing”, it says on my invoice. Seems expensive for such shoddiness. Apparently, the whole job has cost Pyramid a lot more than this (all Pyramid’s own doing, not mine) and when I queried the customer service and quality of workmanship provided, I was told that if I don’t pay in full, they will send out a legal letter. Wow. No offer of any kind of gesture of goodwill, impossible to speak personally to a manager. I’m an older customer, I feel very let down by the whole thing. Summary: shoddy in all areas (in my opinion), and I’m very disappointed in all areas . Don’t bother with them. I won’t, ever again.