I had my carpets and flooring fitted throughout the house. They arrived and laid all of the flooring and I pointed out how badly rippled all of the floor was. The response was "Call the shop" with that they left me with a totally godawful job. I was left with ripples, 4 cut off corners, a large hole in a wall from them slamming a door into it and also a badly uneven flooring job with waves, ripples and tears all over it. An utter joke to have left it that way. I emailed and was told the flooring would be sorted. The fitter did return and ripped up the flooring then restuck it all. The hole in the wall was not repaired. After 2 days it all came back up again and looked an absolute state. They were rebooked to re-attend to fix the mess a third time and they failed to arrive. I wasted £70 disconnecting my cooker. and, as a disabled man I also had to move heavy items around for no reason. They eventually did come and said they would stick the whole floor down. I had to pay another £70 to disconnect the cooker (This time it was reimbursed by Pyramid However still leaving me £100 out of pocket - £30 to fix the hole and the first £70) When they came the replaced the first lot of flooring but did not stick it all down as they stated they would. Now, yes, again, the flooring is all rippled and looking shoddy yet again. I have now decided to pay a reputable company to remove it and re-cover it in a more professional manner. My opinion is Pyramid are unrealistically inept. The photos I have uploaded speak for themselves and prove this is not simply someone having a whine. I have genuine reason for complaint. I shall be taking this up with the Council. They (Pyramid) have made promises they did not keep, did dodgy work and failed to do the job right after 3 attempts which is shambolic. A job should be completed first right time and this would prevent this kind of suffering, stress and cost for disabled customers. I am absolutely outraged and I would never do any business with Pyramid.