We used Pyramid to supply carpet for one of our properties a couple of years ago and were very happy with them. However, we recently used them to supply carpet and vinyl for another property and an issue with the vinyl has still not been resolved after 7 weeks. I have sent photo’s of the problem and spoke to a member of staff who assured me that I would be contacted back but this has not happened despite me emailing and and phoning asking for an update. How a company responds to issues shows just how much they value customers and unfortunately Pyramid haven’t come up to scratch this time so I regret to say that we will not be using them again.