If you're in the Livingston area of Scotland, do yourself a favour and stay well away from any property listed by Purple Bricks. The viewing booking system worked well and this is where the positives end. We've viewed a house and submitted a formal offer through our solicitor the next day. Neither us nor our solicitor received any updates for three days, until I messaged the sellers directly, who advised their agent was on holiday and confirmed they had received the offer and a closing date had been set. Later on the agent confirmed (over a phone call) to have received our offer, but the amount she quoted was incorrect. Mistakes can happen, so we confirmed we would check in with our solicitor and advise further. The next day, when the agent was presented with the formal offer my solicitor submitted, she claimed not to have seen any offer from us at all and proceeded to try and negotiate a higher offer price. In both phone calls, the agent reiterated the closing date, which matched the sellers'. This was the last time we managed to get a hold of the agent. We subsequently emailed her to get a closing date in writing and she never replied. Similarly, all our phone calls went unanswered. Nevertheless, we really liked the property, so we instructed our solicitor to put in a higher offer at the last minute, on the closing day. We didn't receive any further communication that day and we believed it was just Purple Bricks being slow at processing the offers. By chance, that evening, we checked the Purple Bricks' website, where we found out that the closing date was the day after! Neither the agent nor the sellers considered professional to let us know of this change well in advance of us submitting our final offer. We have politely messaged the sellers for clarification but have received no answer. We believe we have been purposefully misled with the intention of creating a bidding war and we're completely appalled by the lack of professionalism and integrity shown throughout the whole process by the Purple Bricks' agent and now the sellers too. Our offer has since been rejected. Should the first buyer fall through and a new negotiation take place, we won't be taking part and won't proceed with this purchase anymore.