Thank you to Pure Cremations for making a traumatic few months even more unbearable. Considering your entire business model is designed to be one "your family can trust", provide a person with the "kind of farewell they want" and to accommodate a pre-organised solution suitable for strained family dynamics, my late mother felt confident in using Pure Cremations and made sacrifices during her last stages of lung cancer to be able to pay for her own cremation. If she were here now she would be so utterly upset that her dying wishes have not been carried out. Thinking back to my initial phone call to you, having gone through all my emails and also reading through your website, especially the section on 'How to Register a Death' I cant see any clear mention of the overruling power an 'Applicant for Cremation' would have by UK Law... As it turns out, more power than the actual deceased person! Despite me reiterating my mums wishes multiple times in emails prior to her death and being the next of kin on your the paperwork, my unreasonable and vindictive sister who had no part in my mothers cremation arrangements and spent her entire life walking over her, has been able to prohibit my set of ashes being sent to me and scattered in Australia, a strong desire of my mothers. Last Sunday I had to go ahead with the farewell ceremony I organised in Perth without any ashes, which was devastating. Having your staff advise me to refer to my sister once Mum had passed (who I explained I have no relationship with and is now refusing to respond to any of my communication) to confirm logistics of the distribution of the ashes, having a Manager respond to me that this is a domestic matter, to seek legal assistance and that any further contact with Pure Cremations would be "fruitless'' is as disgusting as your staffs omission to notify me of such an important detail, a detail that could (and should) have been brought to my attention on multiple occasions. Considering the family logistics of my mothers death were explained to your staff at the time of booking the service (that I would be imminently returning to Australia, mum would soon pass and a third party, explained as likely to be my sister would provide you with the death certificate), had my mother and I known this major detail we would never have booked with Pure Cremations, or I quite simply would have stayed in the UK and waited around for the inevitable so her wishes were actually carried out. Either way your neglect to tell us this important piece of information has hugely affected the outcome of things. Thanks once again. At 31, having spent the last 15 months travelling back and forth from Australia, watching my beautiful mother lose her undignified battle with cancer, dealing with this situation from the other side of the world and mentally adjusting to losing my second parent, I hope you sleep well at night and that no one else has to endure what I have at such a difficult time.