My late husband chose Pure Cremation as he didn’t want any fuss or funeral because of warring relatives. Initial contact was long and drawn out as the lady who took my call was training. I was asked for personal information about my husband’s death and the lady said “smashing” which I thought was highly inappropriate and upsetting. The second time I spoke to them it was extremely repetitive and monotonous to say the least. It took a long time to get a registrars appointment because of Easter and they needed the green slip from them in order for him to be cremated. Altogether the time was really long before I got my husband home, from his passing on 19.3.24 to 22.4.24.