Well all i can say is stay away from This company they don't help with the ease of loosing someone ,they make the process a-lot harder and mess you about with dates, and all i seemed to do was call and chase them with updates on collection of my mums body from the funeral directors to then chasing to see of they had her and then for her cremation date ,You Returned my mum in what I can only describe as a cereal box sized food waste bin which is horrendous and no-one would be at piece in that ! And without her personal belonging as we were assured would be returned to us to then for me to chase you once again and you have disposed of them even tho you reported it was stated in the notes ! Shes not bagged in the box so transporting her into an urn will leave some of her behind . You said her ashes would be brought back on the 5th of April then call and say its going to be sooner and thats not a problem but then sent her to the wrong address.