My husband died on 27th July after a long illness. He did not want a funeral so I engaged Pure Cremation. I instantly received emailed paperwork which I completed and the company acknowledged receipt of all paperwork and the green form on 1st August. By Friday 8th,I had received no further communication so I phoned and was told that the cremation was on 12th at 9am. I had paid for the ashes to be returned because the crem was too far away. I was hoping for a call to say that they were in possession of his ashes but I knew they would return them within 28 days. By 25th of July no one had contacted me and I just needed to know where he was, he was only 53 and we have two teenage sons. I was told that they would return him on 27th. I pointed out that I had had to chase this up twice,yet I had had an email last week asking for a review... The lady apologised but it has been stressful because I didn't know whether to expect communication or not. Obviously if I had used an undertaker I would have had more information But it would have cost five times more. I know that this is a no nonsense,business-like service but a bit more contact would have been nice.