My husband chose Pure Cremation and to be honest I wanted to go with someone local to us. However, I didn't think we would be using their services as quick as we did after he signed and paid for it. I contacted them a few days after my husband passed and they talked me through everything and what I had to do to collect the death certificate etc. It took an awful long time from the time he was collected and then taken to there place of rest where he was then cremated. Far too long in fact and i was becoming destort with the time lag. Once the cremation was done it was just a few days before his ashes were returned to me.