Took 23 days to correct an error in their phone system making it impossible for them to phone me in Holland. Took a week to reply to an outstanding question by email, only responding after a reminder. Dont, feel this problem was taken seriously until after I had my phone checked by my provider. Their response to my complaint did not deal with the fact that their phone system did not include the country code for Holland, saying that they corrected the issue as soon as it became apparent (23 days after the fact). Besides this big issue that brought me a lot of stress, service was fine.