The initial process is straightforward and upon notification of my mother's death (she died at 1.20pm) she was collected from the care home some 12 hours later and a direct cremation was carried out 15 days later. A designated Pure Cremation employee kept me updated up to the finalised cremation. There was no notification on the day of cremation and so I telephoned to obtain this information. My mother's ashes were returned to me 22 days later by a man dressed in casual trousers and an open necked shirt with rolled up sleeves and driving a van. The ashes container is plastic, rectangular with a groove in the lid and accompanied by a cremation certificate. I was handed the ashes over my rear garden wall in a cotton 'Pure' tote bag. (Even Amazon deliveries knock on our front door with parcels.) The total cost was £1,290, payable in full (without a prepaid plan) within 48 hours of death notification. Obviously we shall transfer the ashes to a more appropriate urn. I certainly hope that my mother's cremation was conducted in a more dignified manner than the experience of receiving her ashes.