Overall fairly happy with the service. I do have some feedback though. When the gentlemen came to collect my father from the property, in order to get out of the door, they put my father upright. Thankfully I did not see this, nor did my immediate family, my husband saw this and commented he was glad I did not witness this. Ideally, the gentleman would have warned my husband that this was happening and ensured we were not in view of this. Secondly, when a member of the team contacted me to either tell me the cremation took place or to try to arrange delivery of the ashes, the lady was so happy and delighted to share this with me. I was quite taken aback by this positivity. A little more compassion would have been appreciated. Lastly, after informing your team not to deliver the ashes to my father's address as my mother has Alzheimer's, I was told the driver would call me an hour beforehand. I was called 30mins beforehand and my mother was on her own as my brother had not reached the property. The ashes were given to my mother (who was accepting of this I will add) and the driver said he will wait until my brother arrived, but it really was not ideal.