I can't say I was all that thrilled with the service. When you take out a contract like this like my father had. It does not stipulate there is no cremation in Wales. But yet on the policy reads England Scotland and Wales. Therefore think it should be explained at a bit better on application. My father passed away on 25th November 2021. And no cremation until 22nd of December. I know covid has alot to do with this. But no time given of cremation and why I rang them they said that night it had been done it was 6.50 when I rang. His name was also wrong and had to be amended. I then emailed Rebecca and was told that my father had been cremated at 20.55 that of the 22nd of December. So this was very upsetting for the family. And my last point western supermare a bit of a travel for us from Wales which unfortunately could not attend. My husband and I have both signed up for pure cremations so I hope by time we go there is a cremation place in Wales for where we live.