In general i was fairly dissappointed I had to constantly ring up to find out was happening to my husband . You got the name of the hospital where my husband died wrong and once again I had to keep ringing to see if it had been corrected. When I rang about my husbands removal to the crematorium I was told someone would ring me back but no one did. When I rang about my husbands ashes I was told there was no slot and do you know this is being recorded by a rather indifferant member of your staff. It took me 6 phone calls over 2 days to finally get a date for the ashes to be returned. While I understand I was not the only bereaved person you had to deal with at that time I think better measures should be in place to keep families informed.